Shipping Policy
Delivery Details:
- Order Cut-Off Time: 4:00 PM GMT/IST.
- Order Processing: 1-2 days (Monday to Friday).
- Transit Time: 4-7 days (Monday to Friday).
- Total Delivery Time: 5-9 business days.
- Free Shipping: Applies to all orders in Ireland.
Shipping Process
After placing your order, you will receive a confirmation email to let you know that we have started processing it. This typically takes 1-2 days (Monday to Friday). Once processed, your order will be shipped, and you will receive an email with tracking details. You can track your order in our Track Your Order page. Transit time generally takes 4-7 days (Monday to Friday). The total delivery time generally takes 5-9 business days. We offer free delivery on all orders within Ireland.
Delays
If your order has not arrived within the expected time frame, please note that delays may occur due to factors such as peak seasons, holidays, weather conditions, or other unforeseen events.
We kindly ask that you allow an additional 3 days (Monday to Friday) before contacting us. If your order still hasn't arrived after that period, please reach out to us at info@luhvia.com and we will investigate the issue.
Order Cancellations
If you wish to cancel your order, please contact us at info@luhvia.com as soon as possible. Please be aware that cancellations may not be possible once an order has been processed.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please take a photo and email it to info@luhvia.com. We will address the issue by sending you a replacement or the correct item.
Need support or information? Choose any method below to contact us.
E-mail: info@luhvia.com
Phone: +31653234908
Contact Form: Open Contact Form
Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT/IST